Responsible Gaming Policy

Policy Statement and Purpose

Pgebet is committed to responsible gaming as a core operating standard. This Responsible Gaming Policy establishes the obligations of Pgebet to reduce gambling-related harm, promote informed decision making, and provide players with practical controls to maintain voluntary and safe engagement with our services.

Scope and Definitions

• Scope: This policy applies to all customers of Pgebet and governs all gambling products and services offered on our platform.
• Time-out: A temporary suspension of all gambling activity and access to funds for a defined period.
• Self-exclusion: A formal, longer-term or indefinite withdrawal of access to all products and services for a defined period or permanently.
• Cooling-off period: A mandatory short-term break between the initiation of a self-exclusion and its full effect where applicable.
• Personal limits: Player-controlled spend, time, and activity thresholds that restrict participation within defined boundaries.
• Problem gambling indicators: Behavioral or financial patterns suggesting loss of control or harms related to gambling.

Core Principles

• Player security: Protection of personal data and prevention of unauthorized access to accounts, with robust identity and age verification where required by law.
• Game integrity: Fair and transparent gaming, with ongoing monitoring by independent testers for randomness and fairness.
• Protection against gambling addiction: Proactive measures, education, and support to minimize risk and facilitate assistance for those in need.

Age Verification and Minors

Pgebet prohibits participation by any person under the applicable legal age for gambling. Mandatory age verification is performed during registration and at other points required by law. We prohibit underage access, and we will take appropriate action to block accounts or withdraw access when a minor is identified or suspected.

Player Controls and Limits

Players may implement self-imposed controls to manage risk. The available controls include:

• Monthly spend limit: A cap on the total amount a player may spend within a calendar month.
• Loss limit: A cap on losses per defined period, which applies to deposits and bets.
• Winning limit: A threshold at which players may choose to stop playing after achieving a specified win amount in a session or period.
• Time limits: Restrictions on contiguous playing time to encourage breaks and reduce risk of disengagement.
• Limit adjustments: Once a maximum limit is set, it may not be increased during the current defined period.

Changes to limits require confirmation and will take effect in accordance with our stated policy. These tools are available within the Account Profile and are designed to support responsible participation without penalizing legitimate play.

Time-out

A Time-out is a short-term interruption of play designed to help a player regain control. During a Time-out, the player cannot deposit, withdraw, or access any Pgebet products. Available Time-out periods are shown in the Account Profile. A Time-out can be revoked only after a minimum 24-hour delay from the initial request. Upon expiration, the account is automatically reactivated unless another action is taken by the player in accordance with this policy.

Self-Exclusion

Self-exclusion provides a longer-term or permanent withdrawal from gambling on the Pgebet platform. To initiate self-exclusion, a customer must use the designated, secure channel to communicate the decision. Upon receipt, the account enters a first-stage cooling-off period of 24 hours during which deposits and gambling activity are blocked. After the initial cooling-off period, a Customer Support Agent will present available self-exclusion periods for selection. No variations to the pre-selected periods will be accepted. A written confirmation from the player is required to proceed. If no response is received within a further 24 hours, the account may be reopened and confirmed by the support team. During the active Self-Exclusion period, deposits and withdrawals are disabled for the duration of the period, and automatic re-activation occurs only at its expiry unless extended or altered in accordance with this policy.

Problem Gambling Support and Help Resources

Pgebet recognizes that a subset of players may experience problematic gambling behavior. We provide information about independent professional support services and facilitate access to appropriate help. If a customer identifies themselves as experiencing gambling-related harms or exhibits indicators of loss of control, we will take steps to support them and, where necessary, to restrict access to our products for their protection. We will supply information about reputable help organizations and direct players to seek professional assessment and treatment as appropriate. Pgebet will not permit participation by verified individuals with active gambling addiction and will implement access restrictions consistent with this policy.

Advertising, Communications and Education

All communications with players under this policy are designed to promote informed decision making and avoid pressure. Marketing materials related to gambling activities will clearly state the voluntary nature of participation, available controls, and the risks of gambling. Educational resources explaining warning signs and safe gambling practices are provided to players on request and as part of ongoing compliance initiatives.

Data Protection, Privacy and Security

Pgebet processes personal data in accordance with applicable privacy laws and our Privacy Policy. Data collected for identity verification, age confirmation, risk assessment, and the administration of responsible gaming tools are stored securely and accessed only by authorized personnel. Data is retained only for as long as necessary to fulfill regulatory obligations and to support the customer’s responsible gaming protections.

Compliance, Review and Governance

Pgebet maintains governance structures to ensure compliance with applicable gambling laws and licensing requirements. We monitor and audit gaming activities to detect fraudulent or abusive behavior, ensure fairness, and verify the efficacy of responsible gaming tools. This policy is reviewed at least annually and may be updated to reflect changes in law, regulatory guidance, or best practices.

Contact and Questions

For questions about this policy or to request information about available responsible gaming resources and tools, customers may contact Pgebet through the designated support channels in their account. We respond to inquiries promptly and with appropriate consideration for the safety and welfare of players.