Privacy Notice

General

Pgebet acts as the data controller for personal information collected through our website and services. We operate as a licensed gambling operator under applicable regulatory regimes and maintain records of processing activities as required by law. This policy explains what personal data we collect, how we use it, and the rights you have in relation to your information.

Information we collect

  • Identity data: names, dates of birth, and any identifiers used to establish your account.
  • Contact data: email addresses, telephone numbers, postal addresses.
  • Account data: user IDs, login credentials (passwords), and details of your interactions with the service.
  • Financial data: payment methods and transaction history used to facilitate betting or wagering activities.
  • Usage data: information about how you access and use our site, including logins, device identifiers, IP addresses, and browser characteristics.
  • Verification data: documents or proofs reasonably required to verify your identity, comply with anti‑money laundering controls, and prevent fraud (e.g., identity documents, payment references).
  • Marketing preferences: records of your choices regarding direct marketing and promotional communications.

How we use your information

  • To operate and provide our services, including processing bets and financial transactions and managing your account.
  • To verify your identity and assess risk in accordance with legal obligations and internal policies.
  • To provide customer support, respond to inquiries, and resolve issues related to your account.
  • To comply with regulatory requirements, including anti-money laundering and combatting financing of terrorism laws.
  • To monitor and investigate transactions for fraud, terms violations, and irregular gaming activity.
  • To analyze usage patterns and improve our products and services, subject to appropriate safeguards.
  • To communicate information about our services or promotions where you have consented to receive such material.

Marketing communications

We may use your personal data to send marketing communications about products, services, and promotions where you have opted in to receiving them. You may withdraw consent or opt out at any time by adjusting your preferences in your account settings or by contacting our support team. Even if you opt out, transactional messages related to your account or service may continue to be sent as necessary.

Obtaining personal information

We collect personal information directly from you, automatically through your interactions with our site, and from third‑party providers under contract to us. We will disclose only the minimum information necessary to facilitate the services. We may also receive information from fraud prevention and identity verification service providers to maintain the integrity of our platform.

Data recipients

We may share information with entities within our corporate group and with service providers who perform services on our behalf, such as payment processing, identity verification, customer support, and analytics. All such entities are contractually obliged to protect your data and process it only for the purposes described in this policy. Where required, we may transfer personal data to jurisdictions outside the European Economic Area, ensuring appropriate safeguards under applicable data protection law.

Releasing data to third parties

We do not sell or rent your personal data. We may disclose your information as required by law or to regulators, to comply with licensing obligations, or to protect the safety of users and the platform. Data may be disclosed to payment processors, anti‑fraud partners, and marketing service providers under strict contractual safeguards. In the event of a corporate transaction or reorganization, your data may be included in the assets transferred, provided that the receiving entity complies with this policy.

Data retention

We retain personal data for as long as necessary to provide our services and to comply with legal and regulatory obligations. Generally, customer and transaction data are retained for a minimum period required by applicable law, and may be kept in a de‑identified form for analytics and improvement purposes when no longer required for the original purpose.

Security of your data

We implement appropriate technical and organizational measures to protect your data. Access to personal data is restricted to personnel who have a legitimate business need, and data is safeguarded by measures such as encryption in transit, access controls, and defined retention and disposal procedures. You may enable two‑factor authentication to add an extra layer of protection to your account.

Your rights and how to exercise them

  • Right of access: you may obtain confirmation of whether we hold your data and request a copy of it.
  • Right to rectification: you may correct inaccurate or incomplete data.
  • Right to erasure: you may request deletion of your data where legally permissible.
  • Right to restriction of processing: you may limit processing in certain circumstances.
  • Right to data portability: you may request a structured, commonly used, machine‑readable copy of your data.
  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.
  • Right to object: you may object to processing based on legitimate interests or for direct marketing purposes.
  • Right to lodge a complaint: you may lodge a complaint with a supervisory authority if you believe your data rights have been violated. For inquiries related to this policy or exercise of your rights, or for questions about data practices, contact our Data Protection Officer at [email protected].

Cookie policy

We use cookies to operate the website and to improve your experience. Essential cookies enable core site functionality, while additional cookies may be used for analytics and, where you have consented, for personalization and advertising purposes. You may manage cookie preferences in your browser settings; refusal of cookies may limit certain features of the site. We use only trusted cookies to fulfill the purposes described in this policy and for as long as is necessary to achieve those purposes.